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Get in touch

For all customer service & general inquiries please contact us below. One of our staff members will be in contact you within 24 hours.

Mumbai, India.
Open in maps

Monday - Saturday
10:30am - 6pm

Sunday
Closed

This site is protected by hCaptcha and the hCaptcha Privacy Policy and Terms of Service apply.

POLICIES

Thank you for visiting and shopping on www.thehouseoffaye.in

​We currently ship only in India.

SHIPPING FEE & TIME

Shipping charges will be calculated at checkout based on the weight, size & quantities of products in your complete order.

 We ship your order within 2-4 working days.
You can expect your order to be delivered to you in 7-9 working days in major cities and 8-12 days for other locations as per your pin code.

Saturdays, Sundays and public holidays are not regarded as business days.

If we anticipate a significant delay in the shipment of your order, we will contact you via email or telephone. Delivery delays can occasionally occur around public holidays or at other times due to unforeseen circumstances. We do our best to provide timely deliveries to all our customers.

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Orders once shipped, cannot be cancelled.

TRACKING THE ORDER

Once your order is shipped, the Airway Bill number (AWB no.) and courier partner name is sent to you via email or you can reach out to us if it hasnt been sent. Please visit the courier partner website and enter the AWB no. shared with you in the relevant form to track the current location of your shipment and expected date of delivery. Should you have any questions about your order dispatch, you can email us at contactthehouseoffaye@gmail.com or call us on + 91 9619995004/ +91 9619995005

(Mon - Sat | 10:30 AM - 6:00 PM IST)

DELIVERY

Within India, we ship through a registered courier company. Our delivery partner will attempt to deliver the package thrice before they return it to us.Please provide a mobile number that you are available at, and your complete shipping address including the pin code. This will help us ensure smooth delivery of your order.

Your purchase is eligible for return or exchange only if it meets the following conditions: • An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.• If the product you receive has a genuine manufacturing defect.

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All our products involve some form of manual work like stitching & hand embroidery. Due to these processes, a slight variation may occur between products, which is not regarded as a defect.Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.If your purchase meets our return criteria stated above, please email us at contactthehouseoffaye@gmail.com within 24 hours of delivery with the following information: - Order number - Delivery address - Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.

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We unfortunately will not be able to entertain emails or images sent over a day after delivery.

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We’d request you to ensure that the product is sent back to us in its original condition and packaging.

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If there is a genuine defect in the product, we’re happy to exchange your product for a replacement, a different product of the same value or refund your order amount within 7 working days after we receive the product at our contact address, following an inspection & quality check.

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All returns/exchange courier charges to our contact address are borne by the customer. On delivering your replacement, we will cover shipping charges.

We, at The House Of Faye, treat your personal information with care and privacy.

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By using our site to shop or browse, you agree to the collection and use of information as described in our Privacy Policy below. We would request you to refrain from using this website if you do not agree with our policies.

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While we may update our policies from time to time, the most recent policies and practices can be found on this page. We do not sell, share or trade any information about our users with third parties. We only collect information in order to provide our site users and customers with the best shopping experience and to keep our operations running smoothly.

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Tracking non-personally identifiable information like your IP address or the pages you visit, helps us improve our site and detect problems with the site or servers. We also use non-identifiable information to help us learn about site traffic, usage patterns etc., which in turn allows us to improve the site and features to give you a better shopping experience. We also use cookies to collect product and purchase information from the pages that our site users visit. This information may be combined with identifiable personal information in order to provide you a personalized experience. Cookies are automatically stored on your computer but do not include personal information akin to names, addresses or credit card details.

Welcome to www.thehouseoffaye.in

​To avail the products and services offered at thehouseoffaye.in (hereinafter referred to as “Website”), the users of the Website (hereinafter referred to as “You” or “Your”) must agree to the following terms and conditions (hereinafter referred to as “Terms”).

​If You visit or shop or browse at the Website, You accept these Terms and Conditions. If You disagree with any part of the Terms and Conditions or/and Privacy Policy (please refer to Privacy Policy), please do not use our Website. Please review our Privacy Policy, which also governs your visit to thehouseoffaye.in, to fully understand our practices.​

    INTRODUCTION 

In using the services of the Website, you are deemed to have accepted the terms and conditions listed below:​

All products/services and information displayed on the Website constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. 

The House Of Faye reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of thehouseoffaye.in prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.

    USE OF THE WEBSITE 

You may use the Website only for your own non-commercial personal use and in compliance with these Terms. You are responsible for your own communications, including the transmission, uploading or posting of information to the Website and are responsible for the consequences of such communications. Any other use of the Website requires prior written consent. You may not otherwise copy, modify, or distribute the contents of this Website without the prior written consent. You may not modify, publish, transmit, participate in the transfer of, sell, create derivative works from, or in any way exploit any of the content found on the Website, in whole or in part.

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The House Of Faye requires you to agree not to use the Website, and specifically prohibit any use of the Website, for any of the following purposes:

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  1. Posting, communicating or transmitting any material that infringes on any intellectual property, publicity or privacy right of another person or entity;
  2. Posting any information which is untrue, inaccurate or not your own;
  3. Engaging in conduct that would constitute a criminal offence or give rise to civil liability or otherwise violate any law or regulation;
  4. Attempting to interfere in any way with the Website’s network security, or attempting to use the Website to gain unauthorised access to any other computer system; and
  5. Using the Website to drop ship merchandise to third parties 

    ELIGIBILITY OF MEMBERSHIP 

Use of this website is available only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. 

    ORDER PROCESSING​

  • Orders received are usually processed within 5-7 Business Days. For the purpose of this Terms, the term “Business Days” shall mean, a day not being a Saturday or Sunday, or a day on which banks in India are open for normal banking business.
  • The House Of Faye is not responsible for any delay in deliveries by the courier company. If we anticipate a significant delay in the shipment of your order, we will contact you via email or telephone.

  

    ACCOUNT AND REGISTRATION OBLIGATIONS

“Your Information” is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any email feature. We will protect Your Information in accordance with our Privacy Policy. If you use the website, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password. 

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The House Of Faye shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password, you can email us at contactthehouseoffaye@gmail.com or call us on + 91 9619995004/ +91 9619995005 (Mon - Sat | 10:00 AM - 6:00 PM IST).

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If thehouseoffaye.in has reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account without any liability to thehouseoffaye.in

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You also agree to:

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  • Provide true, accurate, current and complete information about yourself in thehouseoffaye.inregistration form (such information being the “Registration Data”)
  • Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if thehouseoffaye.in has reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the User Agreement, thehouseoffaye.in has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Website.

  

    PRICING INFORMATION

​While the Website strives to provide accurate product and pricing information, pricing or typographical errors may occur. The House Of Faye cannot confirm the price of a product until after you order. 

​In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, The House Of Faye shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mispriced, The House Of Faye may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and The House Of Faye will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that The House Of Faye accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to The House Of Faye’s dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.

​We strive to provide you with the best prices. However, sometimes a price online does not match the price in a store. In our effort to be the lowest price provider in your particular geographic region, store pricing may sometimes differ from online prices. Prices and availability are subject to change without notice. 

    CANCELLATION BY THE HOUSE OF FAYE​

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. 

    CREDIT CARD DETAILS

You agree, understand and confirm that the credit card details provided by you for availing of services on thehouseoffaye.in will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details when making payment on thehouseoffaye.in. Your credit card information never reaches The House Of Faye, we just get pass, hold or fail message from our payment gateways. The said information will not be utilised and shared by our payment gateways or thehouseoffaye.in with any of the third parties unless required for fraud verifications or by law, regulation or court order. The House Of Faye will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you. 

    FRAUDULENT OR DECLINED TRANSACTIONS

​The House Of Faye reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. The House Of Faye reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.

​We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorisation for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time. 

    INDEMNIFICATION

​You agree to indemnify, hold harmless, and defend The House Of Faye, its parent, subsidiaries, divisions, and affiliates, and their respective partners, employees, agents and affiliates from any and all claims, liabilities, damages, costs and expenses of defence, including attorneys’ fees, in any way arising from or related to your illegal use of the Website, your violation of these Terms or the Privacy Policy, defamatory or infringing content posted to the Website by You, or Your violation of any law or the rights of a third party.

    ELECTRONIC COMMUNICATIONS

​When you visit the Website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing

    MODIFICATION OF TERMS AND CONDITIONS OF SERVICE

​The House Of Faye may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You should regularly review the Terms & Conditions on thehouseoffaye.in. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. 

​However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

 

    GOVERNING LAW AND JURISDICTION

​These terms and conditions shall be construed in accordance with the applicable laws of India. The Courts at Mumbai shall have exclusive jurisdiction in any proceedings arising out of this agreement.

​Any dispute or difference either in interpretation or otherwise, of any terms between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by The House Of Faye and his/her decision shall be final and binding on the parties hereto. 

​The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended time to time. The arbitration shall be held in Mumbai. The High Court of judicature at Mumbai alone shall have the jurisdiction and the Laws of India shall apply.

    REVIEWS, FEEDBACK AND SUBMISSIONS

​All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to The House Of Faye on or by this Website or otherwise disclosed, submitted or offered in connection with your use of the Website (collectively, the “Comments”) shall be and remain The House Of Faye’s property. 

​Such disclosure, submission or offer of any Comments shall constitute an assignment to The House Of Faye of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments.

 Thus, The House Of Faye owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments

​The House Of Faye will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. thehouseoffaye.in is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”.

    COPYRIGHT AND TRADEMARK

​The House Of Faye expressly reserves all intellectual property rights in all text, programs, products, designs, processes, technology, content and other materials, which appear on the Website. 

​Access to the Website does not confer and shall not be considered as conferring upon anyone any license under any of The House Of Faye’s or any third party’s intellectual property rights. All rights, including copyright, in the Website are owned by or licensed to The House Of Faye or third party suppliers. Any use of the Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of thehouseoffaye.in. You cannot modify, distribute or re-post anything on this website for any purpose.

​The thehouseoffaye.in names and logos and all related products and services and thehouseoffaye.in slogans are the trademarks or service marks of The House Of Faye. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on the Website. Access to the Website does not authorise anyone to use any name, logo or mark in any manner.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of the Website (collectively, the “Contents”) are intended solely for personal, non-commercial use. 

You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. 

​Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on the Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks and/or other intellectual property owned, controlled or licensed by The House Of Faye, one of its affiliates or by third parties who have licensed their materials to The House Of Faye and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on the Website is the exclusive property of The House Of Faye and is also protected by Indian and international copyright laws.

    THIS USER AGREEMENT IS EFFECTIVE UNLESS TERMINATED BY EITHER YOU OR THE HOUSE OF FAYE

You may terminate this User Agreement at any time, provided that you discontinue any further use of the Website. 

The House Of Faye may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Website. Such termination will be without any liability to The House Of Faye. 

Upon any termination of the User Agreement by either you or The House Of Faye, you must promptly destroy all materials downloaded or otherwise obtained from the Website, as well as all copies of such materials, whether made under the User Agreement or otherwise.

    ENTIRE AGREEMENT

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

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Unless otherwise specified herein, this agreement constitutes the entire agreement between you and The House Of Faye with respect to The House Of Faye’s sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and thehouseoffaye.in with respect to the thehouseoffaye.in sites/services. thehouseoffaye.in’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

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You Agree and Confirm:

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  1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by thehouseoffaye.in for redelivery shall be claimed from you.
  2. That you will use the services provided by thehouseoffaye.in, its affiliates and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Website and transacting on the Website.
  3. You will provide authentic and true information in all instances where such information is requested of you. thehouseoffaye.in reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), thehouseoffaye.in has the right in its sole discretion to reject the registration and debar you from using the Services of thehouseoffaye.in and/or other affiliated websites without prior intimation whatsoever.
  4. That you are accessing the services available on the Website and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through the Website.
  5. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  6. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.

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You may not use the Website for any of the following purposes:

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  1. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  2. Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  3. Gaining unauthorised access to other computer systems.
  4. Interfering with any other person’s use or enjoyment of the Website.
  5. Breaching any applicable laws.
  6. Interfering or disrupting networks or websites connected to the Website.
  7. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
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